Vol 1 • September 2012

Select Articles from the drop down menu. 

Pharmacy Call Center Optimization –
A Kaiser Permanente So. Cal. Study in 2011
Alex Ortiz and Gregory McFarlin 

Unique Features of the A3 Problem Solving Method and Document
Cindy Jimmerson 

Systems Engineering in Healthcare:
Decision Making in the Face of Variation and Uncertainty
Wayne G. Fischer, PhD 

Transformational Patient Care Redesign Project
Kaveh Houshmand Azad 

A Critical Access Hospital’s Lean Journey
Kelly Rinehart, RN and Kathy Haberly, RN 

Process Analysis Case Study:
A Medical Center Ophthalmology Clinic
Hoda Assadian, Auroop Roy and Siddhant Sahni